Repair Terms

Overview

We confirm the reported fault, the proposed next step, any diagnosis fee, repair pricing, expected turnaround, and handover arrangement before chargeable work starts. A request sent through the website or WhatsApp is an enquiry until the service details are confirmed.

Independent Service Provider

Dr. Robot Systems & Technologies is an independent repair, accessory, trade-in, and technology service provider. We are not affiliated with, endorsed by, or authorized by an original device manufacturer, brand owner, or trademark holder unless we state otherwise in writing.

Brand names, logos, model names, and trademarks belong to their respective owners and are used only to identify compatible devices or services.

Troubleshooting, Diagnosis, and Fees

Some faults require troubleshooting, opening the device, testing, or a deeper diagnosis before a repair quote can be finalized. If a diagnosis fee applies, we will disclose it and ask for your agreement before the chargeable diagnosis starts.

An agreed diagnosis fee may still be payable if you decide not to proceed with the repair, if the device cannot be repaired economically, or if the reported issue cannot be reproduced. Repair work beyond the agreed diagnosis will not start until you approve the quote or agreed pricing method.

Preparing Your Device

• Back up your information before handover where possible.
• Remove SIM cards, memory cards, cases, and accessories unless needed for the agreed test.
• Tell us about previous repairs, liquid exposure, intermittent faults, or other known damage.
• Provide proof that you are entitled to submit the device when reasonably requested.
• If a passcode is needed for testing, it will be used only for the agreed service purpose.

Repairs can involve unavoidable data risks. Ask about available options before approval if your device does not have a current backup.

Repair Work and Turnaround

Turnaround times are estimates until inspection and parts availability are confirmed. Some devices reveal additional faults after opening, testing, or replacing the first faulty component. If the scope or price changes materially, we will contact you for approval before continuing.

Where a device has liquid damage, board damage, severe physical damage, previous repair work, or intermittent faults, the available outcome may be limited. We will explain material findings and the practical options before additional work proceeds.

Device Return, Collection, and Delivery

We will confirm when the device is ready and arrange collection or delivery details. Please inspect the device at handover where reasonably possible and tell us promptly if you have a concern.

If another person will collect a device for you, we may ask for authorization or identifying details. Delivery or collection arrangements, including any fee and service area, are confirmed before handover.

Uncollected devices

Please collect your device promptly after notification. If a device remains uncollected, we will make reasonable attempts to contact you. Any storage fee, extended holding period, or further handling step will be communicated and managed in accordance with applicable law. A late collection does not automatically transfer ownership of your device.

Removed Parts

We retain and return parts removed during repair work unless you decline their return or an applicable exception requires another process. Exceptions can include parts replaced under a warranty, insurance, exchange, or safe-disposal arrangement.

After-Repair Support and Warranty

30-day follow-up: Please contact us as soon as possible, ideally within 30 days after the repaired device is returned, if the repaired issue appears again or you notice a concern. This helps us assess it quickly.

The 30-day follow-up request does not shorten your legal rights. Where the Consumer Protection Act applies, new or reconditioned parts installed during a repair and the labour required to install them carry the applicable statutory warranty, including the three-month period after installation or any longer written warranty that applies.

A warranty assessment may distinguish the repaired issue from a new fault, ordinary wear and tear, misuse, accidental damage, liquid exposure, unauthorized work after handover, or another cause outside the completed repair. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded.

Accessory Orders and Trade-Ins

Accessory stock, compatibility, final totals, payment arrangements, and handover details are confirmed before an order is finalized. Your statutory consumer rights remain applicable.

Trade-in values are estimates until the device, ownership status, account locks, condition, and included accessories have been reviewed. Back up and erase personal information before completing an approved trade-in handover.

Questions About These Terms

Email [email protected] or send a WhatsApp message to +27 65 732 2962 before handover if you need any term explained.